The impact of the coronavirus pandemic is far from over, and retailers have responded by establishing or improving their omnichannel services—especially contact-free options like curbside pickup and touchless on-demand delivery.

But the challenges caused by the pandemic go far beyond figuring out new ways to fulfill orders. While the on-time performance of major domestic carriers has recovered, the global supply chain has not. Getting items produced overseas into the United States can be an expensive and slow process in the best of times. In 2021, retailers wait months for shipments that might have taken weeks prior to the pandemic. Merchants and other industry insiders don’t expect normalcy to return sooner than early 2022.

How does Click and Ship work?

The 2021 Click, Ship & Return Report explores the fulfillment practices and strategies of retailers in the Top 1000, including Amazon, Walmart, Target and Best Buy, and the current pain points in order processing and fulfillment. This report examines everything from shipping and returns to buy online, pickup in store.

View the table of contents for full details on what’s included in the report.

Release Date: August 2021