Customer Relationship Management/ Customer Service | Digital Commerce 360

The Latest in Customer Relationship Management/ Customer Service

The coming era of machine customers

Kathleen Lewarchick | Apr 19, 2024 | Digital Commerce 360 | B2B

Minding the AI perception gap in digital commerce

Paul Demery | Jan 26, 2024 | Digital Commerce 360 | B2B

Generative AI will change the B2B customer experience as we know it

Maeve Condell | Jun 1, 2023 | Digital Commerce 360 | B2B

Why some retailers use — and avoid over-using — stores as fulfillment locations

Gretchen Salois | Apr 4, 2023 | Digital Commerce 360 | Retail

A B2B marketplace expands for business services

Paul Demery | Mar 4, 2022 | Digital Commerce 360 | B2B

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Freshworks gears up to compete in Salesforce.com’s market

Bloomberg News | Sep 24, 2021 | Digital Commerce 360 | B2B

Putting purpose at the heart of B2B transformation

Greg Ricciardi | Aug 23, 2021 | Digital Commerce 360 | B2B

How to understand and grow your customer engagement maturity

Richard Barnett | Jun 28, 2021 | Digital Commerce 360 | B2B

Microsoft launches cloud data services for online commerce

Bloomberg News | Dec 7, 2020 | Digital Commerce 360 | B2B

Why Salesforce is buying Slack to grow its software suite

Bloomberg News | Dec 4, 2020 | Digital Commerce 360 | B2B

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