Industry / Customer Relationship Management/ Customer Service

The Latest in Customer Relationship Management/ Customer Service

Salesforce Delivers the Next Generation of the World's #1 Customer Service Platform

With the new Service Cloud, built on the Salesforce Lightning component framework, companies can deploy a customizable, modern customer service platform in a single day. New Service Console innovations improve agent productivity, making it easier for companies to provide personalized, differentiated customer service. New Service Cloud Mobile app lets agents manage and resolve cases anytime, anywhere
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Salesforce Announces Service Cloud Einstein and Amazon Connect Integration

Building on the companies' strategic alliance, AWS will integrate its new Amazon Connect with Salesforce Service Cloud Einstein, the world's #1 intelligent customer service platform, to help service organizations provide world-class customer service experiences and drive new levels of agent productivity
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