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Data and in-depth analysis of ecommerce fulfillment trends

The impact of the coronavirus pandemic is far from over, and retailers have responded by establishing or improving their omnichannel services—especially contact-free options like curbside pickup and touchless on-demand delivery.

But the challenges caused go far beyond figuring out new ways to fulfill orders.

Retailers are waiting months for shipments that might have taken weeks prior to the pandemic—and industry insiders don’t expect normalcy to return sooner than early 2022.

The 2021 Fulfillment Report explores the fulfillment practices and strategies of leading retailers and the current pain points in order processing and fulfillment. This report examines everything from shipping and returns to buy online and pickup in store strategies.

Sponsors: Melissa, Fluent Commerce, Vargo, Rakuten Super Logistics, Metapack, 6 River Systems, Saddle Creek, OSM

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