Brick and mortar? Ecommerce? Omnichannel? The world of retail is evolving.

So too, are the tools and techniques needed to ensure that the customer experience you provide matches your customers’ expectations.

This guide details how you can:

  • Measure retail customer experience at every touchpoint
  • Stay human in a world of bots, apps, and websites
  • Upgrade your tech stack to keep up with customer trends


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