The truth of the matter is, 2020 likely changed the retail industry for good, and there may be nothing more ill-advised than to ignore the lessons learned during the past year. The twists and turns were endless, but the holiday season – and returns season that followed — presented a whole new set of challenges.

Download Kustomer’s latest research, built from a survey of over 100 CX professionals, to gather valuable insights from the 2020 holiday season.


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