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How Good Returns Processes are Driving Customer Loyalty–and Revenue

The amount of merchandise returned between 2020 and 2021 in the US alone jumped by 178% ⁠—from $428B to a whopping $761B. The rise in returns can no longer be ignored by retailers. It’s time to embrace it.

In partnership with Retail Dive’s studioID, Optoro surveyed 100 leaders at mid to large-sized, US-based retailers to find out how they currently view returns as part of their strategies to acquire and retain customers—and drive growth.

Compliments of Optoro

 

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