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The holiday season is right around the corner. Are you prepared to exceed customer expectations and boost sales this holiday season?

While major retailers see a significant spike in sales throughout the holiday season, most retailers actually see a decline in revenue due to increased competition. Findings from the Consumer Behavior & Expectations: The 2017 Holiday Season Report show that consumers are much more critical of companies during the holidays, both pre and post-purchase.

By identifying trends and patterns across millions of reviews and surveying over 13,000 consumers about their shopping habits and expectations for the upcoming holiday shopping season, this report will help eCommerce retailers capitalize on the holiday season and grow sales by adapting to a new consumer mindset and purchase behavior.

In this report, you’ll learn:

  • what matters to consumers most while shopping this upcoming season
  • what consumers are using to make their purchasing decisions
  • what drives consumers to leave both positive and negative reviews during the holiday season
  • how retailers can meet and exceed consumer expectations to drive sales by the end of the year

Compliments of Trustpilot

 

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