For retail chains, 2020 was a year of avoiding contact

Thanks to the COVID-19 pandemic, 2020 was a year in which U.S. consumers learned to do many things in ways that avoided coming into direct contact with others—and shopping was no exception. Business meetings became video conferences. Going to the movies transformed into virtual watch parties. And picking up products at stores evolved into curbside … Continue reading For retail chains, 2020 was a year of avoiding contact