Apple Music, iCloud and the App Store went offline for some Monday, and the company's internal systems were hobbled.

Apple Inc. services such as Apple Music, the App Store and podcasts suffered outages for the second day in a row on Tuesday, spurring complaints from the tech giant’s customers.

Reports on Twitter and Downdetector — along with checks by Bloomberg — indicated the problems began around 5 p.m. New York time. An Apple spokesman didn’t immediately respond to a request for comment, but the company’s website was updated to confirm that the App Store, music, books and podcast services were all facing disruptions.

Apple Inc. resolved a widespread network outage Monday that had knocked services offline for some users.

Apple Music, iCloud and the App Store went offline, and the company’s internal systems were hobbled. In addition to frustrating Apple customers, the problems prevented corporate employees from working from home. It also kept retail workers from completing tasks, according to staff members who asked not to be identified. The outage hindered product repairs, swaps and item pickups, and limited corporate workers’ ability to communicate and access internal websites.

Apple told staff that the outage stemmed from domain name system, or DNS, problems. DNS failures occur when a server fails to connect to an internet protocol address, and human errors often caused them.


The Cupertino, California-based company didn’t respond to requests for comment. But it confirmed the problems on its website, saying 15 services were down for “some users.” That included the App Store, Arcade, TV+, music and podcasts.

Apple’s website updated by around 3:40 p.m., New York time, to indicate the issues were resolved. Apple’s user complaints had begun climbing shortly after 12 p.m. New York time, according to Downdetector, which tracks outages. The site reported problems with iMessage, the Apple Support app, maps and the company’s online store.

Outages of this scale are rare for Apple, which makes a seamless customer experience a top priority. But it wasn’t the only tech giant suffering problems Monday, according to Downdetector. Inc.’s web services, along with Google and wireless carriers, saw customer complaints grow around the same time — though not as sharply. Amazon’s own service health dashboard didn’t show any recent incidents.


The outages didn’t jar investors, who sent Apple shares up 0.9% to $165.38 on Monday. The stock has dropped 6.9% this year.

Apple Inc. ranks No. 3 in the 2021 Digital Commerce 360 Top 1000.

NOTE: The first two paragraphs include updated information following the story about the March 21 outages.