Returns eat away at retailers’ profits due to repeat offenders
Bloomberg News
Returns eat away at profit due to repeat offenders
(Bloomberg)—Jaime Webb loves buying clothes online. And returning clothes she buys online. She’ll order the same item in several sizes, just in case, spending, briefly, as much as $600. Keeping what fits best, she sends the rest in for refunds in what retailers call bracketing. “They make the returns process so easy,” said Webb, 31, an American Airlines […]