Here is a look at some growing features on websites. Customer ratings and reviews have grown to become a fixture on most Top 1000 sites (over 80% of all sites). The fastest growing feature this year is the Live chat function. Another rapidly growing feature is the capability for a consumer to get a “quick view” of a product image by hovering over it.

Here’s which features the 2019 Internet Retailer Top 1000 retailers use on their sites compared with what the websites had in 2017.

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