The new feature is a part of a Mayo’s patient electronic health record accessed VIA? the health system’s digital portal. The portal can be accessed by desktop computer, mobile device or the Mayo Apple or Android patient app.
The new symptoms tracker was added to the portal by Epic Systems Corp., which Mayo’s electronic health records system.
The symptoms tracker, which Mayo calls Ask Mayo Clinic, covers more than 300 common symptoms.
Ask Mayo Clinic provides information about symptoms for patients who are 18 months and older and females who are not pregnant, Mayo says. All symptom assessment content is developed by Mayo’s healthcare provider and nurse experts, Mayo says.
The symptoms tracker asks portal users three questions to determine the likely condition and general forms of treatment. Patients first choose a symptom, then a drop-down menu of related factors and finally can view possible causes.
Adult symptoms covered include abdominal pain, blood in stool, chest pain, constipation, cough, diarrhea, difficulty swallowing, dizziness, eye discomfort and redness, and foot pain or ankle pain, among others.
“Ask Mayo Clinic online offers trusted and accessible care guidance anytime, anywhere,” says Dr. Sandhya Pruthi, a physician in the division of General Internal Medicine and associate medical director, Mayo Clinic Global Business Solutions. “Care guidance, based on the user’s selection of symptoms and responses to relevant questions, includes more information about possible causes tied to the symptoms, and, in most cases, provides recommendations on home care in nonemergent situations.”
Once a Mayo patient uses the symptoms tracker tool she can then use the Mayo portal to find a doctor and book an appointment.
Mayo is ranked sixth in Internet Health Management’s 2017 Digital Hospital 500.